Operations Delivery Manager – Events
We are seeking a dynamic and results-driven Operations Delivery Manager to join my client’s team at a central London Events and Conference Venue and lead their operations to new heights. If you are passionate about catering and hospitality, have a strong commercial acumen, and thrive in a fast-paced environment, this could be the perfect role for you.
Strategy & Operations – Develop and implement catering strategies that enhance customer experience, and optimise performance.
Commercial Management – Lead commercial planning, including pricing strategies, promotions, and inventory management to maximise profitability.
Team Leadership – Manage, mentor, and motivate a team of catering staff, ensuring high levels of performance, engagement, and customer service.
Customer Experience – Ensure that customers receive a consistent, high-quality experience across all of the venue, focusing on service excellence and brand consistency.
Financial Management – Oversee budgets, forecasts, and financial performance, ensuring that the business meets or exceeds financial objectives.
Key Requirements
The ideal candidate will have a proven track record of managing large-scale events, leading cross-functional teams, and ensuring the delivery of high-quality event experiences that align with my client brand and objectives.
- Ability to work flexible hours, including evenings and weekends, as required.
- Occasional travel may be required.
- Minimum of 7-10 years of experience in event management, with at least 3-5 years in a leadership role.
- Proven experience in managing large-scale events with diverse audiences.
- Strong management skills with the ability to multitask and manage multiple events simultaneously.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in event management software and tools.
- Ability to work under pressure and adapt to changing circumstances.
- Strong financial acumen with experience in budget management and financial reporting.